FAQ / Help Center
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Find answers to questions about shipping, returns, on-demand production, and product care.
FAQ – Frequently Asked Questions
🌿 How does on-demand production work?
All items are made especially for you once an order is placed. This helps reduce overproduction and supports more mindful, sustainable choices. Delivery may take slightly longer.
↩️ Can I return items?
Yes, you have a 14-day right of withdrawal. For full details, please refer to our Refund Policy.
Since each product is custom-made to order, we kindly ask you to check the size guide carefully before placing your order to ensure the perfect fit.
🔧 What if my item has a material defect?
To help us process your case as quickly as possible, we kindly ask you to contact us at info@top-and-trendy.com and provide a brief description along with a clear photo. We will take care of it as soon as possible.
📩 Should I send items back without contacting you?
To ensure a smooth and fast refund process, please contact us at info@top-and-trendy.com before sending any items back. This helps us provide you with the correct return instructions and ensures your return is tracked properly.
📦 How long does shipping take?
Delivery time consists of production and transit time. As shipping times vary by destination, you can find a detailed overview for all regions in our shipping table here.
📏 What materials are used?
Most of our shirts are made from 100% combed and ring-spun cotton (Heather colors contain polyester). Technical details can be found on each product page.
✉️ How can I contact you?
You can reach us anytime at info@top-and-trendy.com.
Submit Withdrawal Request
Please fill out the following form to submit your withdrawal request.
